Implementation of Customer Relationship Management in Hotel Industry: a Case Study on Three to Five Star Hotels in Addis Ababa

with my academic life, i complated my first degree with distinction and my second degree with Very great distinction. I am awarded as best Employee of the year in my former organization, Cent software technologies and the research board of mekelle university praised "Excellent" for ma dissertation. The university board of Axum university also provide a certificate for my contribution in the environmental committee of the city.