# Is the item in stock?

As a rule, iMusic does not keep stock.

# When will my order be delivered?

If your item is in stock, we will generally dispatch it on the day of ordering, if your order is submitted on a working day before 13:00. Alternatively, we will ship it the day after. If there is a delivery time estimate on the order, that should be correct!

# What is the delivery time?

You can always check the delivery time estimate, and other information for each item, by clicking on the cover or the title in f.x the result of your search. Delivery times is updated on a daily basis, based on the typical delivery time from the selected supplier, but in some cases they can diverge, in both directions.

# When will my order be shipped if I have ordered more than one item?

If we are unable to deliver all of your items at the same time, you will automatically be offered partial delivery when 2/3 (or 1/2) of your items are ready. If you have address in Denmark, the shipping costs will be split between the two orders, so you won't have to pay extra. If you live outside Denmark, the shipping cost will be re-calculated and a quote will be sent to your email.

PLEASE NOTE, that if you are using MasterCard, VISA Electron, Diners Club or similar, you will need to authorise a new payment in addition to any previous ones in order to complete the partial delivery. In this process, there is a risk that the new payment authorisation will be doubled on your bank account. This is due to technical reasons arising from the terms of use for international creditcards and something, which iMusic have no control over. However, we guarantee that under no circumstance, will you be billed more than you should. Any unused payment authorisation will remain locked on your account for 30 days before being automatically cancelled by your bank. As a rule, iMusic cannot initiate or speed up these cancellations.

# Can I check the order status right now?

Yes. You can always log in, and navigate to "My Orders" in the left side menu. Then click on an order to view the status. As soon as all your items are labelled green, your order is ready to be dispatched. If you chose to collect, you will recieve a mail notification when your order is ready.

# My order shows as not being paid. What's up?

That is because we don't charge you before your order is dispatched.

# I made a cash transfer from my bank or with giro card. Have you received the payment?

We register payments the same day we recieve them. You can check to see if your payment was recieved/registered by viewing the details about your order. Log in and click on "My orders" in the left side menu.

# Why "isn't anything happening" with my order?

If you chose to pay with bank transfer, giro card or check, the expedition of your order stands still until we recieve your payment.

# How much is shipping/handling?

The shipping/handling fee is dependent on the country you live in. Try ordering what you want, and you can see the exact shipping costs on the final checkout page prior to submitting the order.

# Why don't you make CoD (Cash on delivery) orders?

Because a lot of people don't accept the order when delivered, and then it is very expensive.

# Why is my credit card refused?

If your Credit Card transaction are rejected, it is always because of incorrect entered information.

Try again, but make sure that you provide:

* Card-(not account-number). It is the 16 big digits on the front of your card.


* Month and year: F.ex. 10/12 means 10. month year 2012.

Not 12. month 2010!

* CvC: Se a detailed explanation by clicking on the question mark next to the CvC field.

# What is ViaBill?

ViaBill er en afdragsordning

# Can I cancel an order prior to dispatch?

You may cancel an order which has not yet been dispatched at any time and for any reason.

# Can I return received items?

You are entitled to return undamaged and unused products to iMusic. Notification about a return must be made to us (iMusic, Ryesgade 18, 1, 8000 Aarhus C., info@imusic.dk, tel. +45 86 13 73 43) within 14 days upon receipt of the item/items. Customer service will provide you with return instructions.

Items must be returned unused, undamaged and in their intact, original wrapping. You will have to pay the return postage. Returned items sent as "cash on delivery" will not be accepted.

# Returns and shipping costs

You are entitled to return undamaged and unused products to iMusic. Notification about a return must be made to us (iMusic, Ryesgade 18, 1, 8000 Aarhus C., info@imusic.dk, tel. +45 86 13 73 43) within 14 days upon receipt of the item/items. Customer service will provide you with return instructions.

Items must be returned unused, undamaged and in their intact, original wrapping. You will have to pay the return postage. Returned items sent as "cash on delivery" will not be accepted.

# Returning defective items

If you should receive a defective, faulty or damaged product or a product with content that does not match the item description on our website, please contact us iMusic within 14 days upon receipt.

EU citizens that wish to file a complaint against iMusic can do so using European Commission's Online Dispute Resolution (ODR) website at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

# Can I save the items for later?

Yes, you can easily move your items to a wish list/park your items. Just click "wish lists" at the bottom of the menu (log in first), and move your items to a new or existing wish list, until you are ready to place your order. You can create as many wish lists as you want.

# Can I "park" my shopping cart?

Yes, you can easily move your items to a wish list/park your items. Just click "wish lists" at the bottom of the menu (log in first), and move your items to a new or existing wish list, until you are ready to place your order. You can create as many wish lists as you want.

# Can I create a wish list?

Yes, you can easily move your items to a wish list/park your items. Just click "wish lists" at the bottom of the menu (log in first), and move your items to a new or existing wish list, until you are ready to place your order. You can create as many wish lists as you want.

# Can I send a wish list to someone?

Yes. Wish lists can easily be sent to friends and family! Click "wish-lists" (Log in first).

# Why do you have several different prices for the same items?

We always try to purchase at the best prices. Some items can be shipped more quickly for one price, and an item with a long delivery time from another supplier may have a lower price tag. We chose to pass that directly on to our customers, and that is why some items is offered several times with different prices and delivery times.

# Where are the subtitles on my music-DVD?

Music-DVDs rarely provide subtitles in other languages than the main languages, and some times only in interviews etc. in non-english languages.

# What does "OST" or "O.S.T." mean?

Typical abbrevation for music used in films: Original Sound Track

# ”Wrong password”

Do you read the number 0 as the letter 0? Or letter l as number 1?

# I forgot my password. What do I do?

Try to enter a password anyways. If it is wrong, an e-mail will be sent to you with your log in information.

# When I try to log in, I get the message "No users registered with this e-mail address". I am a registered user, so what do I do?

When registering, you either at entered a different e-mail address or spelled it wrong. Send a mail to info@imusic.dk with "login problem" as subject. Remember to include your telephone number. We will then contact you the following working day.

# When I try to log in, I am re-directed to the log in page. What do I do?

Either you browser settings are incorrect: Press the [F5]-button and then [enter].
Or else you are already logged in. Look in the top left corner under the iMusic logo: If there is a username and (your) name, -then you are already logged in.

# Can I change the password by myself?

Yes, you can easily change your password by logging in and clicking on My Page at the bottom of the left menu.

# When placing an order, I get the error message "Security failure. Data decryprion error". What do I do?

The security level of our system requires one of the latest browsers.

# I am not receiving any e-mails.

The most typical reason that our users don't recieve e-mails from us,

is that a wrong e-mail adress has been provided.

First check that you entered the correct e-mail adress by clicking My Page

at the bottom of the left menu. It can also be because of a spam filter either you or your e-mail provider have, with incorrect settings. If you have f.ex. a Hotmail mailbox,

then check the folder with unwanted mail/spam! Another typical reason

for unrecieved mail is, that your mailbox is full. Mail-providers

(fx. hotmail.com) have a max limit you cannot exceed.

If the mailbox is full, you cannot recieve any more e-mails. A good reason for

deleting unimportant e-mails that you have already read, so there is more space for new e-mail.

# Couldn't find an answer to your question?

You are of course welcome to contact us here.